Free delivery on every order

Delivery is free across the United Kingdom, on every Lumiris order, with no minimum spend. The price you see in your basket is the price you pay: no surcharge, no handling fee, nothing added at checkout.

We ship to England, Scotland, Wales and Northern Ireland. We do not deliver to the Isle of Man or the Channel Islands, which are not part of the United Kingdom and have their own tax and customs rules.

How quickly your order arrives

• Dispatch: your order is picked and packed within 24 to 48 hours, Monday to Friday.
• Delivery: 6 to 8 working days once the parcel is on its way.
• Typical total: 7 to 10 working days from the moment you order.

Orders placed after 3pm, at the weekend or on a bank holiday are processed on the next working day. Allow two to four additional working days for the Scottish Highlands and Islands, Northern Ireland and the Isles of Scilly.

Who brings your parcel

We ship with Royal Mail, Evri and DPD. The carrier depends on the size, weight and value of your order and on where it is going, so the service can differ from one order to the next. Larger pendants and outdoor fittings usually travel on a tracked courier service.

Tracking

You receive an order confirmation straight away, then a dispatch email with your tracking number as soon as the parcel leaves us. Tracking can take a few hours to become active. If your order contains several lights, it may be split across more than one parcel, each with its own tracking number.

14 days to change your mind

If a light is not right for your space, you have 14 days from delivery to tell us you would like to return it, and a further 14 days to send it back. No explanation is needed.

Returns are completely free: email us and we will send you a prepaid Royal Mail, Evri or DPD label. There is nothing to pay and no restocking fee.

How to return something

• Email us at contact@lumiris.co.uk with your order number and the items concerned.
• We reply within 8 to 24 hours by email, Monday to Friday, with your free returns label and clear instructions.
• Repack the item in its original box, unused, complete with fixings, accessories and instructions.
• Drop it off or book a collection, and keep your proof of postage.

Please contact us before sending anything back so we can give you the right label and address.

Condition of the goods, and when we may deduct

You may handle and inspect a light as you would in a shop. Please keep the original box and the internal protection until you are sure you are keeping the piece: glass, alabaster, travertine and ceramic need to travel back as well protected as they arrived.

If an item comes back incomplete, without its original packaging or with parts missing, and its value has been significantly reduced as a result, we may deduct a reasonable amount from your refund to reflect that loss. We always tell you before making any deduction and explain how it has been calculated. A missing box is not, on its own, a reason for us to refuse your return.

Your refund

Once your return reaches us we inspect it, confirm by email and refund you within 14 days, to the payment method you used originally. Your bank may take a further three to five working days to show the money on your statement.

Damaged, faulty or wrong item

Email us within 48 hours of delivery where you can, with photographs of the packaging and the item, so that we can make a carrier claim. Telling us later does not remove your statutory rights. We arrange a replacement or a refund and cover the return postage. Please do not install a light that looks damaged. Every Lumiris light also comes with a two-year guarantee against manufacturing defects, in addition to your statutory rights under the Consumer Rights Act 2015.

What we cannot take back

• Made-to-order, bespoke or personalised lighting produced to your own specification.
• Items that have been installed, wired in, cut, drilled, painted or otherwise altered.
• Items damaged after delivery through misuse, accident, unsuitable use or incorrect installation.
• Items returned incomplete, without their original packaging or with parts missing, where the value has been significantly reduced.
• Fair wear and tear, or bulbs that have simply reached the end of their working life.
• Gift cards and any digital voucher, where offered.

None of these exclusions affects your rights in respect of goods that are faulty, damaged or not as described.

Any questions?

Email contact@lumiris.co.uk or call us on +44 7470 409015. Our customer service team is available Monday to Friday, 9am to 6pm, excluding bank holidays. Full details are set out in our Delivery Policy and our Refund & Returns Policy.