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FAQ - Frequently Asked Questions

Choosing the right light

How do I choose the right lighting for my living room?

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The right choice depends on the size of the room, the ceiling height and the mood you want to create. In a spacious living room, a central pendant light structures the space and provides a pleasant general light. Wall lights complete the scheme by creating a softer atmosphere beside a sofa, a bookcase or a reading corner. Pairing one pendant with two or three wall lights lets you vary the intensity through the evening without altering the electrical installation. At Lumiris, models in alabaster, glass, wood, travertine or metal let you match the lighting to your interior.

What is the difference between a wall light and a pendant light?

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A pendant light hangs from the ceiling on a cable or a rod, which makes it ideal above a dining table, a kitchen island or a seating area. It creates a focal point and draws the eye upwards. A wall light is fixed directly to the wall and works at eye level, washing light across a surface rather than lighting a whole room on its own. Pendants are usually chosen as the main decorative statement, while wall lights layer softer, more intimate light around them. Most rooms feel best when the two are used together.

Which light should I choose for a dining room?

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A dining room needs lighting that is both decorative and comfortable. A pendant light remains the most popular choice, as it draws attention to the table and creates a warm atmosphere during meals. For a rectangular table, a linear model or several aligned pendants distribute the light more evenly. For a round table, a single central pendant in glass, travertine, alabaster or metal works beautifully. The hanging height should light the surface without dazzling your guests, and a warmer colour temperature keeps the mood convivial.

Which light works best in a bedroom?

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In a bedroom, the lighting should stay soft, restful and practical. A slim pendant light provides the main source, while wall lights positioned either side of the bed replace bedside lamps and free up the nightstand. A wall light with an adjustable reading arm suits anyone who reads in the evening, as it directs the light without illuminating the whole room. Natural materials such as wood, paper, alabaster or frosted glass reinforce a calm atmosphere. A warm white is generally far more pleasant than a cool white in a bedroom.

How do I choose an outdoor light?

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An outdoor light should be chosen according to where it sits and how exposed it is to the weather. For a porch, a patio or a facade, an outdoor wall light delivers practical illumination while showing off the architecture. The essential criterion remains the IP rating, which indicates resistance to water and dust. A fully sealed model is recommended for anywhere exposed to British rain. Finishes in metal, glass or treated materials suit outdoor spaces well, provided you follow the technical guidance given on the product page.

Features and how lighting works

What does the colour temperature of a light mean?

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The colour temperature describes the tone of the light produced by the bulb or the LED. A warm light, around 2700K to 3000K, creates a soft, welcoming atmosphere and suits a living room, a bedroom or a dining room. A neutral light, around 4000K, works well in kitchens, home offices and hallways. A cool light gives a whiter, more functional result. This choice has a direct effect on the mood of a room, even when the design of the fitting stays exactly the same.

How do I know if a light will brighten a room enough?

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Light output is measured in lumens, not simply in watts. The higher the lumen figure, the more brightly the fitting lights the room. In a living space, plan enough general light first, then layer in secondary sources such as a pair of wall lights or an additional pendant. A large room may need several light sources to avoid dark corners. Decorative fittings in alabaster, glass, paper or fabric sometimes diffuse a softer light, which makes them perfect for atmosphere but less suited to serving as the only source in the room.

Are all alabaster, travertine or marble lights the same?

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Every light made from natural stone has its own veining, shading and texture. Alabaster stands out for its soft translucency, which lets the light through with a warm, refined glow. Travertine gives a more textured, mineral result, often favoured in contemporary, natural or wabi-sabi interiors. Marble brings a more luxurious, graphic presence. These variations are not flaws but a defining characteristic of natural materials. Two pieces from the same model can therefore show slight visual differences from one another.

What is the difference between an integrated LED and a replaceable bulb?

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An integrated LED is built directly into the fitting and often allows a slimmer, more modern or more sculptural design. It offers good light efficiency and low energy consumption. A replaceable bulb gives you more freedom to choose the brightness, the colour temperature and the type of bulb to suit your preferences. Before ordering, check the product page for the type of light source, the compatible wattage and any options available. This detail affects both maintenance and how the light will serve you in the long term.

Are the colours shown in the photographs true to the product received?

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The photographs give an accurate representation of the style, the shape and the finishes, but the way colours read can vary with the ambient lighting, the colour temperature in use and your screen settings. Amber glass, brushed brass, natural stone or a paper shade can all look slightly different in daylight and under warm light. Natural materials also show variations in texture from piece to piece. This difference is part of how the product genuinely looks and is worth keeping in mind when you choose.

Delivery and order times

How long does delivery of a light take?

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Orders are usually processed within 1 to 2 working days of the payment being confirmed. Once dispatched, delivery normally takes 6 to 8 working days depending on the destination and the route the parcel takes. The total time is therefore generally 7 to 10 working days across mainland UK. Occasional delays can occur during periods of high demand, severe weather, bank holidays or courier disruption. As lighting is bulky or fragile, packing and preparation require particular care before a parcel leaves us.

Is delivery included on every order?

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Delivery is free on every order, with no minimum spend. That means you can order a wall light, a pendant light or an outdoor light without any transport charges added at checkout. Delivery costs are built into the shopping experience so there are no unwelcome surprises in the basket. Free delivery applies right across mainland UK. For heavy, fragile or bulky pieces, orders are still packed with purpose-made protection to safeguard materials such as glass, alabaster, marble and travertine.

Which couriers deliver my order?

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Orders are dispatched with couriers such as Royal Mail, Evri or DPD, depending on the product, the destination and the service available at the time. Once the parcel has been handed over, a tracking email lets you follow its progress from door to door. Tracking information can take a couple of working days to update, especially just after dispatch or while the parcel is moving between two sorting hubs. This is entirely normal for lighting sent in reinforced, oversized packaging.

How do I track my order after buying?

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Once your order is dispatched, a tracking number is sent by email so you can check where the parcel is. Tracking can sometimes stay unchanged for several days while the parcel moves between two sorting hubs. An update usually appears as soon as it reaches the next stage of its journey. Tracking is especially useful for fragile or oversized lighting, as it lets you plan to be in when it arrives. Keep your order number and the email address used at checkout until delivery is complete.

What happens if nobody is home when my order arrives?

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If nobody is available when the courier calls, the delivery is usually attempted again the next working day, or the parcel is left with a neighbour or at a nearby collection point. The card or notification left behind explains which option has been used. Most couriers also let you rearrange the delivery date or redirect the parcel from the tracking link in your dispatch email. Because lighting is fragile, we recommend choosing a day when someone can accept the parcel in person and check its condition on arrival.

Returns, exchanges and refunds

How long do I have to return a light?

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Every item can be returned within 14 days of delivery. The light must be unused and complete, with its accessories, any labels and its original packaging, so we can confirm it is fit to return to stock. Personalised, clearance, incomplete or customer-damaged items may be excluded. For a fragile piece, the original packaging is essential to protect it in transit. This policy sits alongside your statutory rights under the UK Consumer Contracts Regulations 2013 and does not replace them.

How do I request a return?

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Return requests are made by email to contact@lumiris.co.uk, quoting your order number and including photographs or a short video of the item concerned. These let us check the condition of the light, its packaging and whether the request is eligible. Our customer service team normally replies once the case has been reviewed. Returns sent without prior authorisation may be refused, as the return address has to be confirmed before you post anything. For wall lights, pendant lights and outdoor lights, a tracked service is recommended.

Who pays for the return postage?

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Returns are free of charge. Contact us at contact@lumiris.co.uk for instructions and, once your request is approved, we will send you a prepaid return label.

What should I do if my light arrives damaged?

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Damage found on arrival should be reported promptly, with photographs of the product, the outer box, the internal protection and the shipping label. This evidence lets us establish whether the damage happened in transit or during packing. Lights in glass, stone, alabaster, travertine or ceramic are sensitive to knocks, even when packed with great care. Once the claim has been checked, we propose a solution suited to your case, such as a replacement, an exchange or a refund in line with our returns conditions.

When will my refund be processed?

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Your refund is processed once the returned parcel has been received and inspected. When the return is approved, the amount is credited to the payment method used for the order. The timing then depends on the payment provider and on your bank. A refund to a debit or credit card can take several working days to appear on your statement, while a PayPal payment is usually handled more quickly. The returned item must match the stated conditions, be complete and be properly protected on its way back.

Installation, use and care

How do I install a pendant light or a wall light?

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Installation depends on the weight of the fitting, the type of ceiling or wall and the fixings supplied. Before anything else, switch the power off at the consumer unit. The mounting surface must be rated for the load, particularly for a pendant in glass, natural stone, metal or marble. The wiring must follow the instructions on the product page and current UK regulations, BS 7671 and Part P of the Building Regulations. For a heavy or awkwardly positioned fitting, we recommend a qualified electrician for a safe installation.

At what height should a pendant light hang above a table?

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A pendant above a table generally sits low enough to light the surface, yet high enough not to block the view or get in the way. In a dining room, the height should create a focused, flattering pool of light without dazzling your guests. As a guide, allow roughly 75cm to 90cm between the tabletop and the base of the shade. For a long table, several aligned pendants or a linear model spread the light more evenly. The diameter should stay in proportion to the table.

How do I care for a glass, alabaster or travertine light?

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Cleaning should always be gentle, especially on natural materials and delicate surfaces. Glass can be wiped with a dry or barely damp microfibre cloth, never with an abrasive product. Alabaster, travertine and marble should be dusted carefully, as acidic or aggressive cleaners can damage the surface. A dry cloth is enough in most cases. Before any cleaning, make sure the light is switched off and completely cool. This simple precaution protects the finish, extends the life of the piece and preserves the natural lustre of the material.

Can a wall light take the place of a bedside lamp?

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A wall light can replace a bedside lamp when it is fitted at the right height and angled correctly. It frees up space on the nightstand and gives the bedroom a cleaner, more considered look. A model with an adjustable arm or a reading spot is particularly well suited to reading without disturbing the person beside you. A decorative wall light with a diffused glow suits a softer mood instead. The right choice depends on the main use: reading, ambient light or wall decoration.

Can an outdoor light be installed indoors?

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An outdoor light can be installed indoors if the style suits the room, as it is generally built to a higher level of protection. The reverse calls for more caution, since an indoor fitting is not necessarily protected against moisture, dust or splashing water. For a bathroom, a patio, a covered porch or a facade, check the IP rating shown on the product page. That figure confirms the model is suited to the real conditions it will face once installed.

Payment and security

Which payment methods do you accept?

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Payments can be made by card using all the major networks, including Visa, Mastercard, Maestro, American Express, Diners Club and Discover. PayPal, Apple Pay and Google Pay may also be offered, depending on the options available at the time of your order. You choose your payment method when you confirm the basket. Once the transaction has been authorised, a confirmation email is sent to you and preparation of your order can begin.

Is online payment on this site secure?

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Payment is protected by SSL encryption, which secures the information exchanged during the transaction. Card details are never displayed publicly and are handled by the payment providers used by the shop. That level of security matters for any online purchase, and particularly for premium lighting that is high in value, oversized or made from precious materials such as alabaster, marble, glass and travertine. You receive a confirmation once payment is approved, so you can check that your order was correctly registered.

When will my order be confirmed?

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Your order is confirmed once the payment has been authorised and verified. A confirmation email is then sent to the address given at checkout. That email summarises the key details of the order, including the items selected, the delivery address and the payment method used. Preparation begins after this confirmation. To avoid any delay, please make sure your delivery details are correct when you order, as changing an address becomes difficult once the parcel has been passed to the courier.

Can an order be changed or cancelled after payment?

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An order can only be changed or cancelled while it has not yet been dispatched. Once the parcel is with the courier, cancellation is no longer possible and you will need to wait for delivery, then request a return under the applicable conditions. If there is an error in the address, the model, the finish or the quantity, contact us as quickly as possible after ordering. Because lighting is packed to order in bespoke protection, changes become harder as soon as dispatch begins.