Cart (0)
Your cart is empty
Delivery is free on all UK orders. There is no minimum order value and no delivery charge is added at checkout. Whatever you spend, and wherever you are in the United Kingdom, the price shown in your basket is the price you pay: no surcharge, no handling fee, no fuel supplement and no packaging charge.
This policy can be read in full at any time, without creating an account and without logging in.
We ship to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We also deliver, at no charge, to the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly and the Channel Islands, where carriers need a little longer to arrive.
We do not currently ship outside the United Kingdom. Because every delivery is domestic, no customs duties, import taxes or clearance fees ever apply to a Lumiris order.
Two separate periods make up your delivery time: the time we take to prepare and hand over your parcel, and the time the carrier takes to bring it to you.
| Stage | Time | Notes |
|---|---|---|
| Order confirmation | Immediate | Confirmation email sent as soon as payment is authorised. |
| Dispatch (preparation and handover to the carrier) | 24 to 48 hours | Working days only, excluding weekends and bank holidays. |
| Transit (carrier delivery) | 6 to 8 working days | Royal Mail, Evri or DPD, with tracking. |
| Typical total | 7 to 10 working days | From the moment you place your order. |
| Highlands, Islands, Isle of Man, Isles of Scilly, Channel Islands | Add 2 to 4 working days | Delivery remains free. |
| Delivery cost | £0.00 | All UK orders, no minimum spend. |
Working days are Monday to Friday, excluding bank holidays. The cut-off for same-day picking is 3pm UK time; orders placed after that time, at the weekend or on a bank holiday are processed on the next working day. These times are estimates given in good faith. If anything is likely to take longer, we email you.
Please note that 24 to 48 hours is our dispatch time, not the time our customer service team takes to reply to you. Our customer service team replies within 8 to 24 hours by email, Monday to Friday.
You receive an order confirmation email straight away, listing the items, the delivery address and the total paid. When your parcel leaves us you receive a dispatch confirmation containing the carrier name and your tracking number. The dispatch confirmation is also the moment the contract of sale between us is formed, as explained in our Terms of Service.
We ship with Royal Mail, Evri and DPD. The carrier is chosen according to the size, weight, fragility and value of your parcel and the delivery address, so the service named in your dispatch email may differ from one order to the next. Larger pendant lights and outdoor fittings usually travel on a tracked courier service with a delivery window on the day.
Your dispatch email contains a tracking number and a link to the carrier's website. Tracking can take a few hours to become active after collection. You can also follow your parcel from our Track your order page.
If your tracking has not updated for more than three working days, email contact@lumiris.co.uk with your order number and we will chase it with the carrier.
Please check your address carefully before completing your order, including the flat, building or company name and the postcode. If you spot a mistake, email us straight away: we can usually correct an address while the order is still being prepared, but once a parcel has been handed to the carrier the address cannot always be changed.
If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected from the depot or local access point in time, we will contact you to arrange redelivery. A second delivery to a corrected address may be charged at cost,.
Depending on the carrier, your parcel may be left in a safe place, handed to a neighbour or taken to a local access point or depot. The card or notification left for you explains what to do next. Carriers hold parcels for a limited period, usually a few days, before returning them to us, so please rearrange delivery promptly.
Orders containing more than one light may be split across several parcels and arrive on different days. Each parcel has its own tracking number and its own dispatch email. If one part of your order has not arrived within the estimated time, contact us and we will trace it.
Every light is packed to travel, with protection designed for glass, alabaster, travertine and ceramic. Accidents can still happen.
Severe weather, carrier disruption, industrial action and periods of very high demand can slow deliveries. We will tell you as soon as we know that your order is affected and give you a revised estimate. If we cannot deliver within 30 days of the contract, or within any longer period agreed with you, you may treat the contract as at an end and receive a full refund.
Goods remain our responsibility until they are delivered to the address you gave us, or to a person you nominated to take possession of them, at which point risk passes to you. Ownership passes once we have received payment in full.
Returns are as free as delivery. You have 14 days from receipt to tell us you would like to return an item, including for a simple change of mind, and we send you a prepaid Royal Mail, Evri or DPD label. Full details are set out in our Refund & Returns Policy.
Email contact@lumiris.co.uk or call us on +44 7470 409015, with your order number to hand. Our customer service team is available Monday to Friday, 9am to 6pm, excluding bank holidays, and replies within 8 to 24 hours by email, Monday to Friday.
AKYT LTD, trading as Lumiris. Registered in England and Wales, company number 17022802. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.